Monday-Thursday: 9am-3pm
Friday-Sunday: CLOSED
Holidays: CLOSED
Note: Managers are on duty during all scheduled visits.
Monday-Thursday: 9am-3pm
Friday-Sunday: CLOSED
Holidays: CLOSED
Note: Managers are on duty during all scheduled visits.
Our cancellation policy exists to ensure we maintain consistency in schedules for our employees and to compensate for the time required to schedule and prepare for visits. When cancellations are made prior to our deadline, our sitters can make other plans or fit other visits into their schedule, and our company can accommodate the needs of other clients.
*Cancellation requests submitted after the deadlines described above are considered “late cancellations,” and will be referred to as such in email communication.
All preset, recurring visits will be cancelled on Chicago Pet Sitters holiday dates. Should you need service on a holiday, please request service in advance. Holiday and ad hoc rates will apply.
Chicago Pet Sitters Holidays Include:
Specific deadline dates for each holiday will be emailed multiple times prior to each holiday period so you have time to plan accordingly. The approximate schedule of deadlines for reservations, cancellations, changes, and profile updates will be as follows:
Approximately 2 weeks before the first date of a holiday period:
Approximately 1 week before the first date of a holiday period:
We have worked to find a balance that provides the flexibility you need during your holiday planning and the sustainability we need as a small business providing excellent pet care. As a helpful comparison, many pet care companies in Chicago require a minimum of one month notice for reservations, full payment up front, and no refunds for cancellations made within the month before a holiday.
Chicago Pet Sitters cannot guarantee one sitter during your reservation or the same sitter each time you need us. We do our best to ensure all staff members provide the same excellent service while understanding preferences emerge from each sitter’s particular personality.
If you would like to meet the sitter(s) scheduled for your upcoming reservation, you may pay a fee for each additional meet ‘n greet. Please note we may not be able to accommodate this request based on staff availability or time before your reservation.